Shipping Policies
Shipping Policies
At The Kosher Shop, we strive to provide our customers with the best possible shipping experience. This policy outlines our shipping practices, timeframes, and related information. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
1. Global Shipping
The Kosher Shop ships products worldwide. However, please note that shipping options, costs, and delivery times may vary depending on your location and the specific items in your order.
2. Shipping Methods and Carriers
We use a variety of shipping carriers to ensure efficient delivery to our customers globally. The choice of carrier depends on your location, the size and weight of your package, and the shipping method you select at checkout. Our primary carriers include:
DHL
FedEx
UPS
Local postal services (where applicable)
3. Shipping Costs
Shipping costs are calculated based on the following factors:
Destination country
Package weight and dimensions
Chosen shipping method
Value of goods (for insurance purposes)
The exact shipping cost will be displayed at checkout before you complete your purchase. In some cases, we may offer free shipping promotions for orders above a certain value or for specific products.
4. Estimated Delivery Times
Delivery times vary depending on the destination and chosen shipping method. Generally, you can expect:
Domestic (Czech Republic): 1-3 business days
Domestic seller local: 1-3 business days
European Union: 3-7 business days
Rest of Europe: 5-10 business days
North America: 7-14 business days
Asia and Oceania: 10-21 business days
Rest of the World: 14-30 business days
Please note that these are estimates and not guaranteed delivery times. Factors such as customs clearance, local postal service efficiency, and unforeseen circumstances may affect actual delivery times.
5. Order Processing Time
Most orders are processed within 1-2 business days after payment confirmation. However, during peak seasons or promotional periods, processing may take up to 3-5 business days. Custom or made-to-order items may require additional processing time, which will be specified on the product page.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly on the carrier’s website.
7. International Customs, Duties, and Taxes
For international shipments, customers are responsible for any customs fees, import duties, and taxes levied by their country’s customs authorities. These fees are not included in the purchase price or shipping costs and will be collected by the carrier upon delivery. The Kosher Shop is not responsible for any delays due to customs processing.
8. Shipping Restrictions
Certain products may be subject to shipping restrictions due to their nature (e.g., perishable goods, liquids) or local regulations. We reserve the right to cancel orders for items that cannot be shipped to specific locations.
9. Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses. The Kosher Shop is not liable for delays or non-delivery resulting from incorrect or incomplete address information.
10. Package Insurance
All orders are insured against loss or damage during transit up to the full value of the purchased items. In case of any issues, please contact our customer service team within 48 hours of delivery.
11. Signature Required
For high-value orders or upon customer request, we may require a signature upon delivery. If no one is available to sign for the package, the carrier will leave a notice and attempt redelivery.
12. Multiple Package Shipments
Large orders may be split into multiple packages for more efficient shipping. In such cases, you will receive tracking information for each package.
13. Shipping of Kosher Food Products
For kosher food products, we take extra care to ensure that packaging and handling maintain the integrity of the product’s kosher status. However, we cannot guarantee the kosher status of products once they leave our facility.
14. Delayed or Lost Shipments
In the rare event of a significantly delayed or lost shipment, please contact our customer service team. We will work with the shipping carrier to locate your package or arrange for a replacement shipment if necessary.
15. Refused or Undeliverable Packages
If a package is refused or undeliverable, the customer may be responsible for return shipping costs and a restocking fee of up to 15% of the order value.
16. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately. We will try to accommodate your request if the order has not yet been shipped. A fee may apply for address changes.
17. Shipping Policy Changes
The Kosher Shop reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be posted on this page and will be effective immediately upon posting.
18. Contact Us
If you have any questions about our Shipping Policy, please contact our customer service team at: support@thekoshershop.com
We are committed to providing the best possible shipping experience for our customers.
Thank you for choosing The Kosher Shop for your kosher product needs.