Returns & Replacements Policy

Returns & Replacements Policy

At The Kosher Shop, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Returns & Replacements Policy outlines our procedures for returns, exchanges, and replacements.

1. General Return Policy

1.1. Return Window: Customers may return most items purchased from The Kosher Shop within 30 days of delivery for a full refund or exchange.

1.2. Condition of Returns: Items must be returned in their original condition, unused, unworn, and with all original tags and packaging intact.

1.3. Proof of Purchase: A valid proof of purchase (order number or receipt) is required for all returns and exchanges.

2. Exceptions to the Return Policy

2.1. Food Products: Due to the nature of food products and for health and safety reasons, we generally do not accept returns or offer refunds on food items unless they are damaged or defective upon arrival.

2.2. Perishable Goods: Perishable items such as fresh produce, dairy products, or items with short expiration dates cannot be returned unless they arrive in an unsatisfactory condition.

2.3. Customized or Personalized Items: Products that have been customized or personalized according to customer specifications cannot be returned unless they are defective or damaged upon arrival.

2.4. Intimate Items: For hygiene reasons, intimate apparel, undergarments, and certain personal care items cannot be returned once opened or used.

2.5. Digital Products: Downloaded digital content or software is not eligible for return unless it is defective or not as described.

3. Damaged or Defective Items

3.1. Inspection Upon Arrival: We recommend that customers inspect their orders immediately upon receipt. If an item is damaged or defective, please contact our customer service within 48 hours of delivery.

3.2. Replacement or Refund: For items that arrive damaged or defective, we will offer a replacement at no additional cost or a full refund, including any shipping charges incurred.

3.3. Photographic Evidence: In some cases, we may request photographic evidence of the damage or defect to process your claim more efficiently.

4. Return Shipping

4.1. Return Shipping Costs: For standard returns, the customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent) or the product is defective.

4.2. Return Shipping Method: All returns should be sent directly to the seller’s address provided at checkout unless otherwise instructed by our customer service team.

4.3. Return Address: Returns should be sent to the seller’s address as specified in the order confirmation email you received upon purchase.

5. Refund Process

5.1. Refund Method: Refunds will be issued to the original payment method used for the purchase.

5.2. Refund Timing: Once we receive and process your return, refunds typically take 5-10 business days to appear on your account statement, depending on your payment provider.

5.3. Partial Refunds: In some cases, partial refunds may be granted without requiring a return, such as for minor defects or delayed deliveries.

6. Exchanges

6.1. Exchange Process: To exchange an item, please return the original item following our return process and place a new order for the desired item.

6.2. Exchange Shipping: Shipping costs for exchanged items will be handled in the same manner as returns.

7. Late or Missing Returns

7.1. Return Window: Returns initiated after the 30-day return window may be accepted at our discretion, potentially subject to a restocking fee.

7.2. Missing Returns: If we have not received your return within 14 days of you initiating the return process, please contact our customer service.

8. International Returns

8.1. Customs and Duties: For international returns, customers are responsible for any customs fees, duties, or taxes incurred during the return shipping process.

8.2. Return Shipping for International Orders: Due to the complexity of international shipping, we cannot provide return labels for international orders; customers are responsible for arranging and paying for return shipping directly to the seller’s address.

9. Kosher Certification Issues

9.1. Kosher Status Concerns: If you have concerns about the kosher status of a product you received, please contact us immediately so we can verify the product’s certification and resolve any issues.

9.2. Refunds for Kosher Concerns: In cases where a product’s kosher status is found to be misrepresented, we will offer a full refund or replacement, including shipping costs incurred by you for returning the item.

10. Gift Returns

10.1. Gift Receipt: If you received an item as a gift, you may return it with the gift receipt for store credit or an exchange.

10.2. Without Receipt: Returns without a receipt may be accepted for store credit at the current selling price of the item.

11. Promotional Items

11.1. Free Gifts: Any free gifts or promotional items received with a purchase must be returned along with the original item if you wish to receive a full refund.

12. Changes to This Policy

We reserve the right to modify this Returns & Replacements Policy at any time without prior notice; changes will be effective immediately upon posting on our website.

13. Contact Us

If you have any questions about our Returns & Replacements Policy or need assistance with a return or exchange, please contact our customer service team:

Email: support@thekoshershop.com

Thank you for choosing The Kosher Shop! We appreciate your business and are committed to ensuring your satisfaction with every purchase.