The Kosher Shop packing standard

Every parcel that leaves a shop on The Kosher Shop must meet this standard. It protects your products, your reviews and your customer.

1. The box

• Use a new or as-new, rigid cardboard box. Double-wall for anything heavy, glass or liquid.
• Choose a box that leaves 5 to 6 cm of space on every side for protection, and no more. Too big means movement and higher shipping cost.
• No supermarket boxes with other brands’ logos, no boxes that are wet, crushed or taped over old labels.
• Padded envelopes are fine only for flat, unbreakable items (books, textiles, cards).

2. Protection inside

• Wrap every item separately. Fill all empty space so nothing moves when you shake the box gently.
• Use paper, cardboard inserts, corrugated wrap or recyclable air pillows. Avoid loose polystyrene chips.
• Liquids: close the cap tightly, seal it with tape and place the item in a sealed plastic bag.
• Keep the product’s original packaging and seals intact. For kosher food this matters twice: the kashrut seal must arrive unbroken.

3. Sealing

• Seal with strong packing tape in an H pattern: along the centre seam and across both edges, top and bottom.
• Do not use string, paper tape that peels, or wrapping paper on the outside.

4. The label

• One clear label on the largest flat side. Remove or cover all old labels and barcodes.
• Add a return address. Add “Fragile” or “This way up” only when it is true.
• For shipments abroad, attach the customs documents as your courier requires (see Shipping abroad).

5. What goes inside the box

• The order items, checked against the order: right product, right quantity, right variant, within date.
• A packing slip or invoice where the law requires it, and a short thank-you note if you wish.
• No flyers, discount codes or links for buying outside The Kosher Shop. Your own brand is welcome.

6. Before you close the box

1. Check the order once more.
2. Close and seal the box, and attach the label.
3. Take the packing photo and upload it to the order.
4. Hand the parcel to the courier and add the tracking number in your dashboard.

Customers see the packing photo on their order page, and we use it when we review a claim about damage or missing items. A clean, well-packed parcel protects you.